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JD STATUS FAQs

Key Membership FAQ’s


  • What is JD STATUS?
    • JD STATUS is the brand-new JD loyalty scheme and smart phone app that rewards you for shopping with us. JD STATUS is a free membership. The membership gives you an exciting opportunity to start building what we call “JD Cash”, a cashback value for you to use against future in-store purchases made in participating JD Stores. For each purchase you make in-store using JD STATUS, you will receive JD Cash in return which can save you money on future in-store JD purchases. Please read the full membership terms which can be viewed here for more details.
  • Who can use the JD STATUS app?
    • There are 4 key requirements to be eligible for membership: (1) You must be 18+, (2) You must be a resident of the Republic of Ireland, (3) You must have a valid mobile number to register your account; and (4) You must accept the membership terms. If at any point you fail to meet the above eligibility criteria; JD may withdraw or suspend your membership.

      The JD STATUS App can be used in all our JD Republic of Ireland stores.
  • What is JD Cash?
    • JD Cash is effectively a cashback % on the money you spend. You can earn JD Cash when you shop in-store. JD Cash acts as a discount on your future purchases, it is not physical cash which can be credited to your bank account.

      The cashback % is 10% on your first purchase and 1% thereafter. However, this % may vary during promotional periods. Please read the full membership terms for further details.
  • How do I earn & spend JD Cash?
    • Earning JD Cash is easy. Simply scan your JD STATUS QR code in-store at the till and you will automatically earn JD Cash.

      Your JD Cash will be pending for a period of 7 days following the date of purchase. After this period, is only valid for 180 days. You can only “burn” (i.e., spend) JD Cash in-store.
  • Can I have JD STATUS account in a different country?
    • As your JD STATUS account is linked to a mobile phone number, you can only have one account active per country. You can setup an additional JD STATUS account in another country, however these would not be linked. For example, you could have an account in the UK and one in the Republic of Ireland, but any JD Cash earnt on your Republic of Ireland account would not be displayed on your UK account. You should only create an account in the country you instead to spend any JD Cash.
  • Will I get a physical JD STATUS card?
    • There is no physical JD STATUS card. When you sign up to the app, you’ll have a personal QR code in the Code tab that you can save to your phone wallet. When you check out in store, scan this QR code at the till to earn JD Cash.
  • How will you process my personal data?
    • We take privacy seriously and we’re committed to not intentionally misusing your personal data. You can check out our privacy policy here https://www.jdsports.ie/customer-service/privacy/. We will communicate any changes to our privacy policy directly to you, so you are always aware of how we intend to use your data.
  • If I still need help, how can I contact someone?
    • You can contact us via our dedicated JD STATUS Loyalty Helpline on 0818 222 370 or you can contact us by email here https://www.jdsports.ie/customer-service/contact/. If it’s about a transaction, be sure to have your loyalty ID to hand. Open your JD STATUS app, click on “More” followed by “Profile” and your Loyalty ID is at the top of the page.

    • Joining JD STATUS


    • How do I sign up?
      • Follow the simple steps below to create an account and receive your personal QR code. 1) Download the app through your app store, or by scanning a QR code in store 2) Enter your personal details and phone number 3) Receive a onetime passcode to verify account 4) Enter a few personal details to register 5) Add your personal JD STATUS QR code to your phone wallet.
    • How do I get the app?
      • The app is available on both Apple and Android. Simply head to the app store and search for ‘JD STATUS’, then download. If you are in store, you can also download the app by scanning the QR codes around the store.
    • How soon can I start using my account?
      • Your account will be ready to go immediately after signing up! So, you can start building up your JD Cash wallet straight away.

      • One Time Password


      • How do I set up a onetime password (OTP)?
        • When signing up or logging in you will be asked to enter your Republic of Ireland mobile number. After pressing ‘continue’ you will receive a text message with your OTP. Enter the code and press ‘Verify code’ or ‘Log back in’ to continue.
      • I haven’t received my OTP
        • Please check the mobile number you entered is correct and you have a strong signal on your device. If the phone number you entered is incorrect, go back, re-enter it and try again. If you still haven’t received a code, click ‘re-send code’.
      • My OTP doesn’t work
        • The OTP only works for a few minutes, so if it’s not accepted, just request a new one on the app and enter it straightaway. Remember to always use the most recent code we’ve sent you. If you’ve tried too many times to retrieve or enter the code, we’ll block your account just to keep it safe. Don’t worry, just contact our Customer Care team on 0818 222 370 and we will do our best to get you logged back in!
      • I no longer have access to my security code phone number; how do I verify my account?
        • The JD STATUS Loyalty Account is linked to the phone number used to activate it. JD STATUS Loyalty Accounts are non-transferable so without access to the original phone number the account will be inaccessible.

        • My Account FAQ’s


        • I already have a JD account; can I add a JD STATUS account?
          • JD STATUS is a brand-new app so you will need to make a new account even if you have an existing account with JD on the “JD App”. This is because JD STATUS is a separate app. JD STATUS generates your JD Cash wallet, you will use this app to scan in-store to receive offers and promotions, view your balance and review purchases.
        • My account is blocked, what can I do?
          • Your account may be blocked due to unusual activity. If you can’t access your account, reach out to our Customer Care team on 0818 222 370 and we will do our best to help you.
        • Can I change the phone number linked to my account?
          • The JD STATUS Loyalty Account is linked to the phone number used to activate it. JD STATUS Loyalty Accounts are non-transferable so without access to the original phone number the account will be inaccessible.
        • I can't sign in.
          • If you are having trouble signing in: - Check, you have a good internet connection – Try closing and reopening the app. If it is still not working, contact our customer care team on 0818 222 370 or by email here https://www.jdsports.ie/customer-service/contact/and we will do our best to help.
        • My app keeps crashing
          • If your JD STATUS app is crashing or becoming unresponsive, shut it down completely and re-open it. If the issue continues, try uninstalling and reinstalling the app, which will give you the most up-to-date version. If problems persist, contact our Customer Care team on 0818 222 370 and we will do our best to help.
        • How do I manage the details on my account?
          • The easiest way to manage your account details is to navigate to the ‘More’ tab on the JD STATUS app, then go to Profile. Here you can edit your personal information.
        • How can I close my account
          • If you decide to leave the JD STATUS loyalty scheme you can delete your account from the app. Go to the more tab on the app and then to delete account. Please note if you delete your account, you will lose all existing JD Cash in your wallet.
        • Can I share an account with someone else?
          • Each account is verified with a phone number, so it is personal to just you. Be careful not to share your QR code with others, as this will enable them to use your hard-earned JD Cash.
        • Can I manage my account online?
          • Your account is based in the JD STATUS app so head there to access your QR code, view your transaction history and manage any personal details.

          • JD CASH INS AND OUTS


          • Excluded Products?
            • Please be aware that you can’t earn JD Cash when purchasing Gift Cards, in-store Kiosk orders, bags or making a charity donation via the card machine.

              You will receive JD Cash on any sale items.
          • My QR code isn’t scanning.
            • If your QR code won't scan, try one of the following - Check your screen isn't cracked or dirty - Adjust the brightness of your screen. If it is still not scanning, please ask one of our cashiers to help, or use the JD STATUS receipt QR code to earn retrospectively after your purchase.
          • What if I forgot to scan my QR code at the till?
            • If you forget to scan your QR code at the till, don't worry you won't miss out! You can still earn the JD Cash from your purchase using our retrospective earn feature. You will receive a dedicated JD STATUS receipt at the till with a QR code. Simply head to the JD STATUS app (or download it if you

              haven't made an account), go to the home tab and click 'Enter code from receipt'. Then scan the QR code on the receipt using the app and your JD Cash will be added to your wallet.
          • What if I don’t have Wi-Fi or mobile data in store?
            • Unfortunately, you won't be able to load your QR code in the app offline. Don't worry! If your QR code is saved to your phone wallet you will still be able to scan it, and if not, you can redeem your JD Cash retrospectively within 28 days through the QR code on the loyalty receipt. Your wallet balance will update when you are next online.
          • How much JD Cash can I spend in one purchase?
            • You can spend up to €200 JD Cash in a single transaction. Any transactions above this value will require you to pay for the outstanding balance.
          • Can I earn and use JD Cash on the same purchase?
            • Yes, you can! Once all discounts including any JD Cash you want to use have been applied at the till, you will earn JD Cash on the final prices you pay for each product. JD Cash can only be used in-store and is not available to spend online.
          • Is there a maximum amount I can earn?
            • There is no maximum amount of JD Cash you can earn on any given purchase. The amount of JD Cash you earn on a product may differ depending on specific promotions and boosts, but you will be rewarded for every item. We do however, limit how many times (3 transaction per day) JD STATUS can be used in a 24-hour period. If a 4th attempt is made, you’ll be presented with an error message informing you this limit has been reached.
          • Can I earn JD Cash on online purchases?
            • Currently, you can only earn JD Cash on in-store purchases.
          • Can I earn JD Cash outside the Republic of Ireland?
            • Yes, you can! JD Cash can be earnt in any store where JD STATUS is live. JD Cash can only be burnt in the country your account was activated in, however. E.g., a Republic of Ireland customer can earn in UK stores but can only spend JD Cash in the Republic of Ireland.
          • Can I earn JD Cash alongside other deals e.g., sale items, student discount?
            • Yes, you can! Once all discounts have been applied at the till, you will earn JD Cash on the final prices you pay for each product.
          • What happens to my JD Cash if I return or exchange an item?
            • If you need to return an item, bring it back to one of our stores and our cashiers will be able to assist you at the till. If you earnt JD Cash on an item you are returning, this will be removed from your JD STATUS wallet. If you used JD Cash to buy the item you are returning, this will be added back to your JD STATUS wallet. If you exchange an item, you earnt or used JD Cash on, your balance will be updated reflecting any price difference between the two items. If you have any questions, please contact our Customer Care team on 0818 222 370 or by email here https://www.jdsports.ie/customer-service/contact/and we will do our best to help.

            • My Wallet


            • Where can I find my balance?
              • You can view your balance in the home tab on the JD STATUS app. For a more detailed view, go to the wallet tab where you can view active and pending balance as well as see the breakdown of how you earned your balance from your transaction history.
            • Is there a maximum balance I can have?
              • There is no maximum JD STATUS Wallet balance value. However, JD Cash will expire 180 days after earning and be removed from your wallet after this time.
            • Can I view my balance history?
              • Your balance history is located within the wallet tab on the app. Here you will be able to see both the active and pending JD Cash you have earned as well as a breakdown of how you earnt it from your transaction history.
            • My earnings aren’t showing in my wallet
              • It may take up to 24 hours for your JD Cash earnings to show up in your wallet. Make sure you have internet access when checking as this is needed for the system to update. In the wallet tab, you will be able to see a breakdown of your earning history. If any earnings are still not showing after this time, contact our Customer Care team on 0818 222 370 or by email here https://www.jdsports.ie/customer-service/contact/ and we will do our best to help.
            • There is a transaction in my wallet that I don’t recognise
              • If there is a transaction in your account that, wasn't you, then somebody may be using your personal QR code. Consider if you have shared the QR code with any friends or family, and if you are concerned then contact our Customer Care team on 0818 222 370 or by email here https://www.jdsports.ie/customer-service/contact/who will help you resolve the problem.
            • Why is some of my balance pending?
              • After you earn JD Cash it will be pending for 7 days until you can use it. You can see how much of your balance is active and pending by going to the wallet tab in the app.

              • Using JD Cash


              • How do I use my JD Cash?
                • Using your JD Cash is simple. When you reach the till simply scan your QR code and the cashier will ask if you want to deduct your JD Cash from your order total, saving you money! You can only use JD Cash in-store, you cannot use this against online purchases at this time.
              • What can I use my JD Cash for?
                • You can use JD Cash to pay towards the purchase of any product in store at JD. This includes the purchase of sale items, gift cards and other products as part of a promotion.
              • Can I spend JD Cash abroad?
                • No, JD Cash can only be “burnt” in the country where your account is registered. You can however continue to earn JD Cash in any location where JD STATUS is supported and operating including the UK, and the Channel Islands.
              • Does my JD Cash expire?
                • You will have 180 days, from the point of earning, to spend your JD Cash. Unused JD Cash will expire after 180 days and be removed from your account.
              • Can I use my JD Cash to buy a gift card?
                • Yes you can! JD Cash can be used towards the purchase of any product in store at JD.
              • Can I use JD Cash online and in store?
                • JD Cash can only be used in-store at the moment.
              • Can I pay for my item using cash/card and JD Cash?
                • Yes, the remainder of your balance after using JD Cash can be paid for via all available payment methods.
              • Do I need to use all my JD Cash at once?
                • Yes. You cannot use only part of your balance when using it towards a purchase, you must use the full balance. However, if the value of your basket is less than your points balance, then you will only need to use the balance necessary to cover the purchase.
              • Can I use my JD Cash anywhere apart from JD?
                • Right now, you can only use JD Cash in our Republic of Ireland, UK and France JD stores (including airports), you cannot use it at any other JD store; but you can use it on all products, including sale items. JD Cash cannot be used against online purchases just yet.

                • Receipt


                • How do I redeem JD Cash using my receipt?
                  • If you can't scan your QR code at the till, don't worry, you won't miss out! Follow these 3 simple steps to redeem your points using your receipt. 1) Download the app and create an account (if you haven't done so already). 2) From the home tab click 'Enter code from receipt'. 3) Scan the QR code on the JD STATUS receipt to redeem your JD Cash.
                • My receipt QR code isn’t working.
                  • If your QR code won't scan, please contact our Customer Care team on 0818 222 370 or by email here https://www.jdsports.ie/customer-service/contact/and we will do our best to help you redeem your JD Cash.
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