You have a legal right to cancel your order within 14 (fourteen) calendar days from the day after you receive the goods for a refund or 28 days for an exchange (exchanges available in store only). This is the legal "cooling off period".
In the case of an order for single goods, the 14 (fourteen) day period begins on the day after you received the single goods. In the case of an order for multiple goods, the 14 (fourteen) day period begins on the day after you received the last of the goods in your order (in the event that the goods are delivered on different dates).
If the goods are delivered on the same day, the 14 (fourteen) day period begins from the day after the goods are delivered. Unfortunately, we are unable to cancel your order on our systems until your order has been dispatched to you.
All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternativiley you can log in to your account and view the tracking in your order history.
When we send your despatched email there can sometime be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 24 hours for your orders information to be visible.
Collect from Store orders are tracked internally but this cannot currently be provided to the customer. We will email and send you a text when your order is in store.
On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note.
We will refund any payment taken for items not sent.
If you have not received an email from us or if there is no information on your despatch note, please call us on 0818-222 370 and we resolve the issue for you as quickly as we can.