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Order and Deliveries

Once an order's been completed we are unable to change your delivery address due to security reasons. 
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Yes, call us on 0161 393 7055 and we can take your order over the phone.

Our opening hours are:

8.00am - 8.00pm Monday to Friday
09.00am to 5.00pm on Saturday  
10.00am - 6.00pm Sundays and Bank Holidays.

Calls may be recorded for training purposes.
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If your order has not been delivered yet please follow the below steps.

1. Check Your Delivery Date.

You can find your estimated delivery date on your ‘Order Confirmation’ email. Check this date has not yet passed.

We will let you know via email if an item has not been despatched or has been cancelled, this can be due to it being out of stock. Please check your inbox including Spam/Junk emails. 

We occasionally split your order into separate parcels to ensure it gets to you quickly. Find out more here.

Our current delivery times are:

Standard delivery orders will be delivered within 3-6 working days (does not include Saturday, Sunday and Bank Holidays). Delivering Monday to Friday only.

Express delivery is within 2 working days (does not include Saturday and Sunday). Delivering Monday to Friday only.

Click and collect is within 3-6 working days. We will let you know when it has arrived in store and available to collect.

What is a 'working day'? 

Monday to Friday, excluding Bank Holidays.

2. Track Your Order.

Check the tracking link we sent in your despatch email to view up to date tracking information. Allow 48 hour after despatch to check.

Or you can track your order here 

3. Check Your Details.


Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.


Check with your neighbours. If you weren't in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed.


4. Contact Us.


If you still have not received your order and it is passed the estimated delivery date contact our Customer Service team quoting your order number.

 
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We ship a large portion of our orders from the UK and are therefore anticipating slightly slower delivery lead times as we and our delivery partners make changes to our delivery services to accommodate the new customs process. Be rest assured, we won’t be passing any customs fees onto you and will be covering the full amount.

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We have split your order so that we can get it out to you faster.

To see how your order is progressing simply click here
 and enter your order number from your confirmation email.

We will let you know when an order is split by email and SMS.

We will update you on the progress of your multiple orders throughout.
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We deliver to the Republic of Ireland only.

ROI Standard Delivery (DPD):

€4, or FREE when your orders over €70. Orders take between 3 to 6 working days (does not include Saturday and Sunday). Delivering Monday to Friday only.

CONTACTLESS DELIVERY WITH DPD:

Your parcel will be left in a safe place or if someone is available your driver will knock and stand at least two steps away. If there is no answer delivery will be attempted 2 times for home address and once for business address. Available on our standard delivery service.

ROI Express Delivery (DHL): €11.99 TEMPORARILY UNAVAILABLE 

Order before midnight, and get it within 2 working days (does not include Saturday and Sunday). Delivering Monday to Friday only.

ROI Click & Collect: €1, or FREE on orders over €40 (Selected Stores Only).

Delivered to your chosen JD store in 3-6 working days. You will be notified when ready to pick up in store.

Please find our store locator here.

 

Please note, these charges may vary from time to time with promotional activity.

What is a 'working day'? 

Monday to Friday, excluding Bank Holidays.

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If you contact Customer Care as soon as possible, within half an hour of placing your order, we may be able to cancel your order.

If you change your mind you can return it to us for FREE by taking it to one of our stores or by posting it for FREE back to us.

All orders can be returned online or instore within 14 days for free, or can be exchanged within 28 days in store for free. 

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If you are missing an item from your order, before contacting Customer Care please take the following steps. 

1. Check Your Emails

We will let you know via email that an item has not been despatched or cancelled, this can be due to it being out of stock. Please check your inbox including Spam/Junk emails. 

Please note that we will provide a full refund for any items that have not been sent.

It can take up to 5 working days (does not include Saturday and Sunday) from when you received the email to get the full refund. Please allow this time before contacting Customer Care.

2. Check Your Order Status

Occasionally we send orders in split parcels, we will let you know via email or in your account. Please check your despatch information. Find out more here.

3. Contact Us

If you item is still missing please contact Customer Care and we will be able to help. 

What is a 'working day'? 

Monday to Friday, excluding Bank Holidays.

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All our home delivery orders are trackable. You can track your order Here. You will also have received a despatch email with a tracking link for your order or alternatively you can log in to your account and view the tracking in your order history.

When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order. As a guide, please allow up to 48 hours for your order information to be visible.

Collect from Store orders are tracked internally but this cannot currently be provided to the customer. We will email you once your order is in store.

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Once the order has been processed an Order Confirmation email will be sent to you. This is usually within a few hours.

 

During busy periods the email confirmation can take a little longer to come through, but don’t worry we are working on your order!

 

Make sure you check your junk and spam inbox, as sometimes it can be there. 

 

You can also check the order status in your account, click here to log in.

 
 
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Once an order's been placed we are unable to add, change or amend any products from your order.

If you wish to return an unwanted item you can send it back for FREE using our returns portal. 
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We have instore kiosk devices where you can order you parcel to be delievery instore or to your home adress. 

Kiosk orders will be delivered within a 4-7 working days.

If you selected standard delivery we will email you with a tracking link when the goods have been despatched so you can track the delivery with our courier.

If you have requested a Collect from Store delivery, once your order has been delivered to the store we will send you an email and SMS message informing you that your order is ready for collection. The delivery time will vary from store to store but it will usually be within a few working days.

You must return your order to store as we cannot accept returns by the post that are bought through a kiosk.

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If your order has not been delivered yet please follow the below steps.

1. Check Your Delivery Date.

You can find your estimated delivery date on your ‘Order Confirmation’ email. Check this date has not yet passed.

We will let you know via email if an item has not been despatched or has been cancelled, this can be due to it being out of stock. Please check your inbox including Spam/Junk emails. 

We occasionally split your order into separate parcels to ensure it gets to you quickly.Find out more here.

Our current delivery times are:

Standard delivery orders will be delivered within 3-6 working days (does not include Saturday, Sunday and Bank Holidays). Delivering Monday to Friday only.

Express delivery is within 2 working days (does not include Saturday and Sunday). Delivering Monday to Friday only.

Click and collect is within 3-6 working days. We will let you know when it has arrived in store and available to collect.

What is a 'working day'? 

Monday to Friday, excluding Bank Holidays.

2. Track Your Order.

Check the tracking link we sent in your despatch email to view up to date tracking information. Allow 48 hour after despatch to check.

Or you can track your orderhere 

3. Check Your Details.


Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.


Check with your neighbours. If you weren't in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed.


4. Contact Us.


If you still have not received your order and it is passed the estimated delivery date contact our Customer Service team quoting your order number.

 



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During busy periods confirmation emails may take longer than expected but please be assured we are working on your order!

Please also check your junk inbox as sometimes it can be there.

To check your order status you can also take a look in your account, click here to log in to your account.

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Other ways to get help

We accept the following payment methods
PayPal logo Apple Pay logo
Visit our corporate website at   www.jdplc.com Copyright © 2021 JD Sports All rights reserved.
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