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    Frequently Asked Questions

    From the 15th June 2020 all JD stores will be open in Republic of Ireland. 

    For opening times please check out our Store Finder.

    Check out our instore safety guidelines and what we are doing to keep our colleagues and customers safe. 
    ALL JD STORES IN REPUBLIC OF IRELAND ARE NOW OPEN.

    If you would like to find store locations and store opening times check out our store finder page for more details.

    FREE returns through Parcel Motel

    To return by post via Parcel Motel, simply register on the Parcel Motel website and select "I have a prepaid label for" and choose JD Sports from the dropdown menu. Package the items securely with the returns note and return using the label. 

    All orders can be returned within 14 days from receiving your order. 

    FREE returns at any of our JD stores 
    If you've paid by credit or debit card just pop down to one of our JD stores nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange. 

    Unfortunately, we cannot return orders paid by PayPal in store. 

    Don't know where your nearest JD store is? Check out our Store Finder 
     
    STORE PURCHASE 
    If you have made a purchase in one of our stores you will be able to return your items when our stores re-open. Please note we will be offering 28 days return period from when our stores re-open for items bought instore. 
    If your order has not been delivered yet please follow the below steps.

    1. Check Your Delivery Date.

    You can find your estimated delivery date on your Order Confirmation email.

    Currently standard delivery is between 5 and 7 working days (does not include Saturday and Sunday). Delivering Monday to Friday. 

    Express delivery is within 2 working days (does not include Saturday and Sunday). Delivering Monday to Friday.

    Click and collect is within 7 days. We will let you know when it has arrived in store and available to collect.

    2. Track Your Order.

    Check the tracking link we sent in your despatch email to view up to date tracking information. Allow 48 hour after despatch to check.

    Or you can track your order here 

    3. Check Your Details.

    Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.

    Check with your neighbours. If you weren't in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed.

    4. Contact Us.

    If you still have not received your order and it is passed the estimated delivery date contact our Customer Service team quoting your order number.

    We deliver to the Republic of Ireland only.

    ROI Standard Delivery (DPD):
    €4, or FREE when your orders over €70.
    Your order will be delivered within 5-7 working days (does not include Saturday and Sunday).
    Delivering Monday to Friday.

    ROI Express Delivery (DHL): €11.99 
    Order before midnight, and get it within 2 working days (does not include Saturday and Sunday).
    Delivering Monday to Friday.

    CONTACTLESS DELIVERY WITH DPD
    Your parcel will be left in a safe place or if someone is available your driver will knock and stand at least two steps away. If there is no answer delivery will be attempted 2 times for home address and once for business address. Available on our standard delivery service.

    ROI Click & Collect: €1 
    Delivered to your chosen JD store in 7 days. You will be notified when ready to pick up in store.
    Please find our store locator here.

    Please note, these charges may vary from time to time with promotional activity.

     

    We are fully committed to ensuring the safety of our customers and colleagues as we open our ROI stores. 

    We will implement comprehensive safety and social distancing measures to keep you and our colleagues and customers safe in store.

    These will include:

    • Managing the total number of customers in the store at any given time, ensuring that we keep within the maximum number established for each store.  This will enable you to comfortably follow the social distancing measures we have implemented.
    • A colleague at the entrance of every store to manage access and also answer any questions you may have about the measures we have put in place.
    • Clear signs at the entrance and around the store asking you to keep two metres apart.
    • Hand sanitiser at the store entrance and outside our customer lifts and escalators.
    • Protective screens at our cash desks.
    • Regular cleaning of cash desks, footwear benches and other busy areas.
    • Our changing rooms will remain closed for the time being
    • We are going to separate returned stock from new or old stock for 72 hours

    Find out more about what we are doing and offering instore here
    As soon as your return has been received and checked by our warehouse team , we’ll email you to let you know.

    In the unlikely event that you haven’t received an email within 10 working days of returning your items. Contact our Customer Care Team and we’ll help you out. 

    Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.

    Please allow a further 3-5 days for your refund to show in your account.

    We're pretty quick at picking and packing your order, therefore we need to be quick to change or cancel your order once your purchase has been confirmed. If you contact Customer Care as soon as possible, within half an hour of placing your order, we may be able to help

    If you change your mind you can return it to us for FREE by taking it to one of our stores or by posting it for FREE back to us via Parcel Motel.

    If you are missing an item from your order, before contacting Customer Care please take the following steps. 

    1. Check Your Emails
    We will let you know via email that an item has not been despatched or cancelled, this can be due to it being out of stock. Please check your inbox including Spam/Junk emails. 

    Please note that we will provide a full refund for any items that have not been sent.

    It can take up to 5 working days (does not include Saturday and Sunday) from when you received the email to get the full refund. Please allow this time before contacting Customer Care.

    2. Check Your Order Status
    Occasionally we send orders in split parcels, we will let you know via email or in your account. Please check your despatch information. 

    3. Contact Us
    If you item is still missing please contact Customer Care and we will be able to help. 

    All our home delivery orders are trackable. You can track your order Here. You will also have received a despatched email with a tracking link for your order or alternatively you can log in to your account and view the tracking in your order history.

    When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order. As a guide, please allow up to 24 hours for your order information to be visible

    Collect from Store orders are tracked internally but this cannot currently be provided to the customer. We will email you once your order is in store.

    Once the order has been processed a confirmation email will be sent to you. This is usually within a few hours.

    Please note that this may go into your junk/spam email folder if you have not shopped with us online before.

    Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders. 

    As soon as your return has been received and checked by our warehouse team , we’ll email you to let you know. 

    In the unlikely event that you haven’t received an email within 10 working days of returning your items. Contact our Customer Care Team and we’ll help you out.  

    Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.

    Please allow a further 3-5 days for your refund to show in your account.

    Have you met Becky, our customer care bot? She can provide you with answers to most of our popular questions including tracking your order, returns info and much more. Start a chat with her on the FAQ pages, she'll pop up on the bottom right.

    You could try our FAQ pages for a quicker answer to your query.

    You can also email us, just complete the Customer Service Form here where we can best direct your query.

    If you still can't find the answer that you're looking for, call us on 0818 222 370.

     


    All online orders can be returned within 14 days from receiving you order for FREE, using our online returns service through Parcel Motel.

    If you've paid by credit or debit card just pop down to one of our JD stores nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange.

    Unfortunately, we cannot take orders paid by PayPal back in store.

    Don't know where your nearest JD store is? Check out our Store Finder here.


    Your estimated delivery date can be found on you Order Confirmation email. Please allow until this date for your order to arrive.

    Due to high demand our deliveries are taking longer than normal. For Standard Delivery it takes 5-7 workings days, this does not include Saturday and Sunday. Express Delivery takes 2 working days, this does not include Saturday and Sunday.

    If you're having issues with your delivery, then please check the status of your order by using one of the below methods: 

    Check the tracking link we sent in your despatch email to view the latest tracking information. Allow 48 hours to track your order from it being despatched.

    Sign into your JD account by clicking here and check your order history or simply use the track my order link to see the latest update of your home delivery.

    If your estimated delivery date has passed and you haven’t received your order, please get in touch with our Customer Care team. 

    If you're having trouble placing your order, you may need to delete your cookies - a cookie is a small file we store on your computer to let us know who you are next time you visit us. On most internet browsers you can delete your cookies using 'Tools' or 'History'. 

     

    Please note if you have items in your basket that were added when you weren't logged in you'll need to make a note of the product name/code as deleting your cookies could clear this history. 

     

    Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without anymore problems.

     

    If you are still having trouble, please contact our Customer Care Team who will be happy to help and include; 

     

    As much detail as you can about the issue and device you are using

    Screen shots of any error messages you get

    Which web browser you're using (e.g Internet Explorer, Firefox, Chrome, Safari etc.)

    Yes we offer FREE returns via Parcel Motel for all online orders. Click here to get started.

    Alternatively you can return it to store for free. 


    Once an order's been placed we unable to add or change or amend any products from your order.

    We have instore kiosk devices where you can order you parcel to be delievery instore or to your home adress. 

    Kiosk orders will be delivered within a 4-6 working days.

    If you selected standard delivery we will email you with a tracking link when the goods have been despatched so you can track the delivery with our courier.

    If you have requested a Collect from Store delivery, once your order has been delivered to the store we will send you an email and SMS message informing you that your order is ready for collection. The delivery time will vary from store to store but it will usually be within a few working days.

    You must return your order to store as we cannot accept returns by the post that are bought through a kiosk.

    During busy periods confirmation emails may take longer than expected but please be assured we are working on your order!

    Please also check your junk inbox as sometimes it can be there.

    Standard delivery is currently made within 6-8 days of your order being placed.
    Please allow this time for your parcel to arrive before contacting us.

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