Returns and Refunds

All online orders can be returned within 14 days from receiving you order for FREE, using our online returns service through Parcel Motel.

If you've paid by credit or debit card just pop down to one of our JD stores nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange.

Unfortunately, we cannot take orders paid by PayPal back in store.

Don't know where your nearest JD store is? Check out our Store Finder here.

Yes we offer FREE returns via Parcel Motel for all online orders. Click here to get started.

Alternatively you can return it to store for free. 

As soon as your return has been received and checked by our warehouse team , we’ll email you to let you know. 

In the unlikely event that you haven’t received an email within 10 working days of returning your items. Contact our Customer Care Team and we’ll help you out.  

Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.

Please allow a further 3-5 days for your refund to show in your account.

Please contact our Customer Care team who will be happy to assist in getting this issue resolved.

If you require a new returns note, then please contact our Customer Care team. who will be happy to help.

All orders can be returned within 14 days from receiving your order. Returns are FREE through Parcel Motel.

If you've paid by credit or debit card you can pop down to one of our stores nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange. 

If you've paid using PayPal , Apple Pay, or Android your local store will send your order back to our distribution centre on your behalf so the transaction can be reversed.

Underwear is non-refundable for hygiene reasons.  Swimwear returns will only be accepted if the hygeine seal is still intact. 

Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty.

We will ordinarily refund the full purchase price together with the standard delivery charge paid as long as we receive your order within the cancellation period. If you chose to pay extra for express delivery, we will only refund the cost of standard delivery. Please note though that if you want to return only some items but keep the rest of your order, you may not be entitled to a refund of the delivery charge.

If you've ordered through an instore kiosk and would like an exchange or to return an item, you will need to do this instore as we are unable to process exchanges or returns for kiosk orders via our Distribution Centre.

STORE PURCHASE 
If you have made a purchase in one of our stores you will be able to return your items when our stores re-open. Please note we will be offering 28 days return period from when our stores re-open for items bought instore.