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Returns and Refunds

As soon as your return has been received and checked by our warehouse team, we’ll email you to let you know.

In the unlikely event that you haven’t received an email within 10 working days of returning your items. Contact our Customer Care Team and we’ll help you out. 

Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.

Please allow a further 3-5 days for your refund to show in your account.
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Yes you can return your unwanted online or store bought items to any of our stores for FREE, however
ALL JD SPORTS STORES IN REPUBLIC OF IRELAND ARE CURRENTLY CLOSED. 

 

Due to the current situation we are extending our returns policy to allow a refund on any unwanted purchases up to 28 days from when our stores re-open. This includes items bought from store before lockdown. 

 

Head down to one of our JD stores, take your dispatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange.

 

Don't know where your nearest JD store is? Check out our Store Finder here.

 

All online orders can also be returned for FREE through our returns portal, click here to start the process. 

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Yes. returns are FREE for all online orders.

Make your return via our returns portal, click here to access the platform.

Include your despatch note and securely package your items before returning.

We will email you when we have received the item in our warehouse. Your refund will then be in your account within 5 working days.

Returns are also FREE in all stores. 

EXTENDED RETURNS: Due to the current situation we are extending our current returns policy to allow a refund on any unwanted purchased for 28 days from when our stores re-open.

What is a ‘working day’?
Monday-Friday, not including Bank Holidays.

 
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All online orders can be returned for FREE through our online returns portal. Click Here to start the process. 

We also offer FREE returns at any of our JD stores, however all stores are currently CLOSED.

 

When they reopen head down to one of our JD stores nationwide, take your despatch note and the goods you want to return. The store team will be happy to offer you a refund or exchange. 

 

Don't know where your nearest JD store is? Check out our Store Finder 

 

EXTENDED RETURNS: Due to the current lockdown situation we are extending our current returns policy to allow a refund on any unwanted purchases up to 28 days from when our stores reopen.

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As soon as your return has been received and checked by our warehouse team , we’ll email you to let you know. 

In the unlikely event that you haven’t received an email within 10 working days of returning your items. Contact our Customer Care Team and we’ll help you out.  

Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.

Please allow a further 3-5 days for your refund to show in your account.

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Please contact our Customer Care team who will be happy to assist in getting this issue resolved.

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If you require a new returns note, then please contact our Customer Care team. who will be happy to help.

CHRISTMAS RETURNS: From Friday 16th October 2020 - Monday 4th January 2021 our refund and exchange policy will be relaxed instore and online. Refunds and exchanges will be given at any time during this period as long as the goods are accompanied with a valid receipt. All other terms and conditions apply.

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Returns are FREE for all online orders. 

To make a return click here to access our returns portal.

Returns to store are FREE. However all JD stores in Republic of Ireland are currently closed.

Just head down to one of our stores nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange. 

EXTENDED RETURNS: Due to the current situation we are extending our current returns policy to allow a refund on any unwanted purchased for 28 days from when our stores re-open.

Underwear is non-refundable for hygiene reasons. Swimwear returns will only be accepted if the hygeine seal is still intact. 

Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty.

If you've ordered through an instore kiosk and would like an exchange or to return an item, you will need to do this instore as we are unable to process exchanges or returns for kiosk orders via our returns portal.


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