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Returns and Refunds

As soon as your return has been received and checked by our warehouse team , we’ll email you to let you know.

In the unlikely event that you haven’t received an email within 10 days of returning your items. Contact our Customer Care Team and we’ll help you out. 

Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us
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Yes if you've paid by credit or debit card just pop down to one of our JD stores nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange.

Unfortunately, we cannot take orders paid by PayPal back in store.

Don't know where your nearest JD store is? Check out our Store Finder.Here

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Yes. We offer a free returns service via Parcel Motel. Simply register on the Parcel Motel and  select "I have a prepaid label for" and choose JD Sports from the dropdown menu.
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We understand you might need a little more time over the festive period to return items to us. From Sunday 3rd November you can return your items to us for a refund or exchange up until the Monday 6th January as long as they are accompanied by a valid proof of purchase. We are not able to process refunds or exchanges in store between the dates of 26th and 28th of December.
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If you've paid by credit or debit card just pop down to one of our JD stores nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange. 
Unfortunately, we cannot take orders paid by PayPal back in store. 
Don't know where your nearest JD store is? Check out our Store Finder Here

To return by post we offer a free returns service via Parcel Motel. Simply register on the Parcel Motel and  select "I have a prepaid label for" and choose JD Sports from the dropdown menu.

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Upon receipt of your goods in our distribution centre we aim to process your refund within 48hrs. This can sometimes be longer at busy periods. Once your return has been processed it can then take up to 10 working days for your refund to be returned to your account, depending on your payment method issuer.

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Please contact our Customer Care team who will be happy to assist in getting this issue resolved.

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If you require a new returns note, then please contact our Customer Care team. who will be happy to help.

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You have 14 days to notify us that you wish to return your order. Please return your goods to us within 14 days of cancellation. You can exchange your order in store up to 28 days.

 

If you've paid by credit or debit card you can pop down to one of our stores nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange.

 

If you've paid using PayPal , Apple Pay, Android or Klarna your local store will send your order back to our distribution centre on your behalf so the transaction can be reversed.

Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty.

We will ordinarily refund the full purchase price together with the standard delivery charge paid as long as we receive your order within the cancellation period. If you chose to pay extra for express delivery, we will only refund the cost of standard delivery. Please note though that if you want to return only some items but keep the rest of your order, you may not be entitled to a refund of the delivery charge.

 

 

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